Privacy Policy

Last Updated: October 26, 2023

This Privacy Policy describes how Carlo Valley (“Company,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from axilon.top (the “Site”).

1. Information We Collect

We collect various types of information from and about you when you interact with our Site, including:

1.1. Personal Information

This includes information that identifies you as an individual or relates to an identifiable individual. We collect personal information when you:

  • Create an account: Your name, email address, password.
  • Place an order: Your name, billing address, shipping address, payment information (such as credit card numbers, which are processed by secure third-party payment processors, and we do not store full card details), email address, phone number.
  • Subscribe to our newsletter: Your email address.
  • Contact customer support: Your name, email address, phone number, and any other information you choose to provide.
  • Participate in surveys or promotions: Information you submit as part of your entry.

1.2. Usage Data

When you access and use the Site, we automatically collect certain information about your device and your interaction with our Site. This may include:

  • Your IP address
  • Browser type and version
  • Operating system
  • Referring/exit pages
  • Date and time of your visit
  • Pages viewed and items clicked
  • Time spent on pages
  • Device identifiers (e.g., mobile device ID)

1.3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Site and hold certain information. Cookies are small data files placed on your device or computer and often include an anonymous unique identifier.

We use cookies for various purposes, including:

  • Essential Cookies: Necessary for the Site to function properly (e.g., maintaining your shopping cart, user login).
  • Performance Cookies: To understand how you use our Site (e.g., which pages you visit most often) to improve its functionality and user experience.
  • Functional Cookies: To remember your preferences (e.g., language or region selection) and provide enhanced, more personal features.
  • Targeting/Advertising Cookies: To deliver relevant advertisements to you based on your interests and measure the effectiveness of our advertising campaigns.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site or certain features may not function correctly.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide and maintain our Service, including processing your orders and facilitating deliveries.
  • To manage your account and provide customer support.
  • To send you transactional emails (order confirmations, shipping updates, password resets).
  • To send you marketing and promotional communications, if you have opted in to receive them.
  • To personalize your experience on the Site and show you relevant products and offers.
  • To monitor and analyze trends, usage, and activities in connection with our Site to improve its performance and offerings.
  • To improve our products, services, and Site functionality.
  • To detect, prevent, and address technical issues or fraudulent activity.
  • To comply with legal obligations and enforce our terms and conditions.

3. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We engage third-party companies and individuals to facilitate our Service, such as payment processors, shipping carriers, email service providers, analytics providers, and marketing partners. These third parties have access to your personal information only to perform these tasks on our behalf and are contractually obligated not to disclose or use it for any other purpose.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information.
  • Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Protection of Rights: To protect the rights, property, or safety of Carlo Valley, our customers, or others, including enforcing our policies and agreements.
  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

We do not sell, rent, or trade your personal information to third parties for their direct marketing purposes without your explicit consent.

4. Data Security

We are committed to protecting the security of your personal information. We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect from unauthorized access, use, alteration, and disclosure. These measures include, but are not limited to, encryption, firewalls, and secure socket layer (SSL) technology. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location and applicable laws (such as GDPR or CCPA), you may have the following rights regarding your personal information:

  • Right to Access: You have the right to request copies of your personal data that we hold.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

6. Third-Party Links

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children’s Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, our practices, or your dealings with the Site, please contact us: